INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I reach you?

My Hours:

  • Mon - Fri: 9:00 AM - 5:00 PM
  • Sat - Sun: 10:00 AM - 4:00 PM

I do my best to get back to you within 48 hours, but I always strive to respond as quickly as I can.

✉️ Email me at: tianchenhuiyu@qq.com

What payment methods do you accept?

I’ve made it simple and secure for you to pay. You can use Paypal, Amex, Maestro, Visa and MasterCard—whatever works best for you.

How can I return an item?

I want you to love your bag as much as I loved making it. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send me an email, and we’ll take care of everything.

Can I customize a bag?

I love working with customers to create something truly special. If you have a specific idea or would like a custom bag, please contact me at tianchenhuiyu@qq.com and we can discuss the possibilities. I’ll do my best to bring your vision to life!

Do you offer free shipping?

Yes, I’m happy to offer free shipping on all orders within the USA, CA, UK, AUS. 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS